Understanding Your Bill
The service availability charge is a flat fee designed to recover a portion of the cost of delivering electricity to all members. This charge reflects the investment in poles, wires, transformers and other equipment that it takes to provide you with electric service. It also supports fleet, facility and customer service functions, such as line maintenance, right-of-way clearing and general administrative responsibilities. These amounts are recovered through this fee as they do not fluctuate based on the electricity sales for the month.
IECA does not generate the power used by members as we are considered a distribution cooperative. This charge represents the cost of power purchased from Sho-Me Power, as well as other relevant costs to distribute reliable power locally.
State and local taxes are based on the rates applicable at your service location. They are not retained by the cooperative, but remitted to the state monthly. Tax-exempt organizations must provide a copy of their tax exempt letter before the applicable taxes are adjusted.
This represents the difference between your actual bill and the next dollar. This amount is remitted to the Intercounty Charitable and Educational Foundation monthly to help our friends and neighbors in need, as well as local charitable causes that apply. For more information about the Operation Roundup Program, please click here. All new accounts are automatically signed up; however, this donation is voluntary. If, at any time, you wish to discontinue contributions, please contact Member Accounts at 866-621-3679.
How To Read My Bill
Bills for electric service are mailed around the first day of each month and are due upon receipt. The bill shows the net amount due if paid by the 15th. The bill is considered delinquent after the 15th and is reflected in the credit history of your account, unless other arrangements are made through the Member Accounts Department.
Bills for electric service are mailed around the eighth of each month and are due upon receipt. The bill shows the net amount due if paid by the 22nd. The bill is considered delinquent after the 22nd and is reflected in the credit history of your account, unless other arrangements are made through the Member Accounts Department.
PrePay Power provides you with the flexibility to purchase the amount of electricity you want, when you want. Pay as you go, with the option of making payments when it works for you. No security deposits are required under this arrangement. With as little as $10, you can start a prepaid power account.
Members that use the PrePay Power Program receive daily updates regarding their electric consumption and the corresponding balance in their account. This allows you to make informed decisions regarding your account to control consumption before your bill is received. Statistics indicate that prepaid electricity programs help lower usage overall due to members’ awareness of their consumption.
Late & Nonpayment Procedures
Late Payment Fee
If your bill is not paid by the due date, you may receive a separate notice notifying you of the past-due account with details about your bill and disconnect information. The amount shown payable after the due date on your bill includes a 10% late payment fee.
Disconnection for Nonpayment
Cycle 1 & 2 - If your bill is not paid by the due date, your account is subject to disconnection. In the event the meter is disconnected, all charges including reconnect fee plus deposit will be required before service will be restored. If you have a concern, a question on your bill, or need to make payment arrangements, please contact the Member Accounts Department promptly after receiving your bill.
Prepay Power – Once your balance reaches zero, your account is subject to disconnect. Accounts are disconnected daily with the exception of weekends and holidays.
Payment Arrangements are available if power has not yet been disconnected. Only one payment arrangement is allowed within a six-month time period. Certain conditions may apply. For assistance, please call Member Accounts during regular business hours.
After twelve months at your service location and a quick account review, we can set up equal payments to level out those larger winter and summer bills. It does not reduce your electric bills, but it will even out the amount you are required to pay each month.
How does it work? Your last 12 months’ usage is divided by 12 for an average monthly bill. If your usage increases or drops dramatically during the 12 month period, your monthly amount could be adjusted. Otherwise, the difference between the amount you were billed and your actual usage is reflected in your next 12 month cycle of levelized billing.
To sign up for levelized billing, you must meet the following requirements:
- Must have 12 months of usage history at the current service location.
- Cannot be a large power or industrial customer.
- Member cannot have been charged meter tampering charges.
- Member cannot have service suspended during the last 12 months.
- Member cannot have more than two late payments during the past 12 months or outstanding uncollectable accounts.
- No returned checks or returned ACH payments on the account at this service location.
To remain on levelized billing, you must continue to pay the billed amount each month, even if a credit is showing on the account. Otherwise, your account will be considered late. No more than two late payments are allowed within a 12 month period. No payment arrangements are allowed with a levelized account.