How can your cooperative help you?
Intercounty Electric Cooperative offers special services to its members - services that help you to save money, make payment convenient, and other services that are beyond providing your basic electricity needs.
Auditorium at the Licking office is available for meetings that include membership involvement. It has a capacity of 600 persons. Contact the Licking office for full details.
Rural Missouri is a monthly membership newspaper that keeps members informed of happenings in the cooperative area along with helpful information on energy conservation, safety, new products and services, and interesting stories.
Economic Development involves working closely with community development groups to help bring new jobs to the area. To help improve the quality of life by assisting existing businesses and organizations with grant writing assistance, technical advice and revolving loan funds. Intercounty Electric Cooperative is a member of area Chambers, planning commissions and development councils.
Advance Pay Plan is a program that allows you to make prepayed arrangements on your account while you are absent from a location for a set period of time without the worry of reporting readings or disconnection.
Levelized Billing Plan is a program to budget your monthly payment. It is based on a rolling 12 months usage average. Regardless of the high and low weather conditions it provides a set monthly payment.
Smart Pay is an automatic bank draft program that debits your bank account each month making payment of your electric bill or Internet bill convenient and time saving.
Rebates provide you with money back on purchases of major appliances, heating and cooling.
Energy Audits are provided to give you recommendations on how to lower your heating and cooling bills.
Energy Saving Information is available through each area office to help conserve energy and save money on electrical usage without decreasing the quality and comfort of life.
Safety Programs are provided upon request to any group, school or organization. This includes PowerTown demonstrations, videos, and written information that can be presented according to the need and age of the group.
Security Lighting provides safety, peace of mind, lengthens your outdoor evenings and discourages intruders. Photoelectric controls save energy by automatically turning your lights on at dusk and off at dawn.
Fighting Rural Crime with radio-equipped vehicles, cooperative members help support the safety of the community. Employees often use their radio equipment to notify law enforcement officials of crimes in progress, threatening weather, fires, accidents, and other emergencies.
Marketing & Services L.L.C.
Electric Grills and Smokers are available through any Intercounty Electric Cooperative office at affordable prices, including affordable payment processes.
Internet Service is provided to all areas of the Intercounty Electric Cooperative territory, offering local unlimited access for $19.95 per month.
Marathon Water Heaters are available with the highest energy efficiency rating. The plastic tank has a "Lifetime" warranty. Marathon Water Heaters are designed for easy installation and easy cleaning. Payment options are available.
Surge Protection is available to protect your home and valuable electronics from lightning and surges. Equipment is also available to give you battery back-up supply for sensitive computer systems in the event of blinks and outages.
How Can You Help Your Cooperative
Members can best help their cooperative by becoming active in the organization they own. If you have a complaint, concern, compliment, idea or suggestion for the cooperative, don't hesitate to contact the manager, an employee or one of your board members.
How You Control Your Energy Usage
An electric meter is one of the most accurate measuring devices of any kind. As a matter of fact, it is extremely rare that a meter is found to be inaccurate.
Instead of looking at your electric meter as the cause of excess monthly usage, consider your family's lifestyle, the weather, and the appliances in your home. See energy savings for a list of some common home appliances and the average amount of energy that they use per month. Remember that electricity is measured by the kilowatt-hour (kWh), which is the amount of electricity required to operate a 100-watt bulb for 10 hours. (Using 1000 watts for 1 hour equals 1 kWh.)
If you still feel that you are using too much energy, check your major appliances, well service, and home for other problems such as shorts, stuck thermostats, water heater elements. Your meter and service can also be checked for problems. Call Member Services or contact us to share your concerns.
Check out Energy Savings for energy saving tips that can help save you energy and dollars every day.
Cooperative meters are sealed to prevent meter tampering and for safety purposes. If a meter seal is broken without authorization and the meter has been tampered with the member will be assessed a penalty, backbilled for estimated revenue lost and incurred damages.
If a neighbor is stealing electricity from the cooperative they are really stealing electricity from you and your fellow members. Report any meter tampering. This information does remain confidential.
If you find it necessary to remove a meter for any reason, please contact the cooperative beforehand so a trained and qualified employee can remove it safely. Let the cooperative know when you are ready to have the meter reset. An employee will be dispatched to reset and seal the meter for you.
Remember, when it comes to your electric meter, it's "hands off" for you and your electrician. If in doubt, always call your cooperative for help. If you need a meter removed for any reason, we will help make the job a safe one.
If You Can't Pay Your Bill On Time
All cooperative members are expected to pay their electric bill on time. If a member doesn't meet his or her bill obligation, all other members eventually make it up through higher rates and increased operating costs which affect membership patronage. Just as you receive an electric bill each month, your cooperative receives its wholesale power bill each month- and the cooperative writes a check to pay its bill on time.
If your bill is higher than usual and you think a billing error has been made, please contact the cooperative office services department to discuss this matter.
From time to time, anyone could have a problem paying a bill. In these instances, contact the cooperative office services department as soon as possible. You may be able to work out payment arrangements with the cooperative - keeping your service on. If your electric service is disconnected, you will incur even greater expense.
Payment procedures require all billing balances due by the 15th of each month. Any balance after the 15th accrues a 10% penalty. A reminder notice will be sent to notify members of their unpaid balance and a disconnect for non-payment date is given.
When a member is disconnected for non-payment their account is figured to the disconnect reading. To be re-connected a member is required to pay up to the disconnected reading, including a $35.00 reconnect fee, and a $250.00 deposit if a current deposit is not on the account. A $75.00 minimum overtime charge would be added if the re-connect is done after normal office hours.
In any event, maintaining a current electric bill helps you and the cooperative.
When The Power Goes Out
Your electric service is one of your most dependable purchases. Power interruptions are usually infrequent and brief. However, there are times, due to the weather and acts of nature, when your service will be interrupted.
When the power is off:
1. Check the fuses or circuit breakers in your service box panel. If necessary, replace any fuses or reset the circuit breakers. Remember to check the primary cartridge fuses in the fuse box or main circuit breaker.
2. If you have no power at all, check with nearby neighbors to see if they are without power. This will determine if the power outage is caused by the transformer serving you or if there is a line outage.
3. If you are still out of power or know the cause, call the cooperative collect. Be sure to give your name, and map location number, which can be found on the billing card or attached to your meter pole. Call the cooperative as soon as trouble is discovered.
4. For all long distance service outages call our toll free number: 1-866-621-3679
|Licking area, 573-674-2211
|Mtn. Grove area, 417-926-6626
|Rolla area, 573-368-3010
A dispatcher is on duty 24 hours a day. When you call during an outage and the dispatcher is on another line you will be given the option to leave your outage information or wait to speak to the dispatcher. We want to hear from you during an outage. If you just need to leave your location this will be quick and easy for you, but if you have more detailed information that we need to know or have other questions please stay on the line until the dispatcher can take your call. In the event of larger or extended outages, office personnel are called in to help take your calls.